These Terms & Conditions govern your use of PalletPlan, the trailer load planning service operated by Nulliverse Capital OÜ. By creating an account or using the service, you agree to these Terms.
01 · Service description
What PalletPlan does (and does not) do
PalletPlan provides software for planning, visualizing, and optimizing trailer, container, pallet, and cargo loading arrangements. The service may include 3D visualization, load planning, exports, integrations, and supporting tools.
PalletPlan is intended as a planning and productivity tool. It does not replace professional judgment, safety checks, legal compliance, or physical inspection.
02 · User responsibilities
Accuracy and lawful use
You are responsible for ensuring that all information you enter into PalletPlan is accurate, including cargo dimensions, trailer specifications, stacking rules, and loading constraints.
You agree to use the service only for lawful purposes and in accordance with applicable transportation, workplace safety, and cargo handling regulations.
You are solely responsible for verifying any loading plan before applying it in a real-world environment.
03 · No guarantee of load safety or legal compliance
Verify everything before you load
Although we aim to provide accurate and useful optimization results, we do not guarantee that any loading plan generated by PalletPlan is safe, legal, roadworthy, weight-compliant, or suitable for a particular shipment.
You must independently verify weight limits, axle load requirements, cargo securing requirements, trailer or container capacity, stacking limitations, hazardous goods rules, local transport regulations, and workplace safety requirements.
Use of PalletPlan is at your own risk.
04 · Accounts and access
Keep your credentials safe
You may need to create an account to access certain features. You are responsible for keeping your login credentials secure and for all activity under your account.
We may suspend or terminate access if we believe your account is being misused, used unlawfully, or used in violation of these Terms.
05 · Subscriptions and payments
Billing, renewals, and cancellation
Some features may require a paid subscription. Pricing, billing intervals, and included features will be shown at checkout.
Unless otherwise stated, subscription fees are billed in advance and are non-refundable except where required by law.
You may cancel your subscription according to the cancellation process provided in your account or billing portal.
06 · User data
You own your data
You retain ownership of the data you upload or enter into PalletPlan, including cargo details, loading plans, and related business information.
By using the service, you grant us the limited right to process this data as necessary to provide, maintain, secure, and improve PalletPlan.
We handle personal data according to our Privacy Policy.
07 · Intellectual property
Our software, our IP
PalletPlan, including its software, design, algorithms, graphics, branding, and documentation, is owned by Nulliverse Capital OÜ or its licensors.
You may not copy, modify, reverse engineer, resell, or distribute the service without written permission.
08 · Acceptable use
What you can't do with PalletPlan
You agree not to misuse or interfere with the service, attempt unauthorized access, upload malicious code, use the service to violate laws or third-party rights, reverse engineer or scrape the service, resell access without permission, or use the service in a way that could damage our systems or reputation.
09 · Availability and changes
We aim for uptime, but no promises
We aim to keep PalletPlan available, but we do not guarantee uninterrupted or error-free operation.
We may modify, suspend, or discontinue parts of the service at any time. We may also update features, pricing, or these Terms.
10 · Disclaimers
"As is" and "as available"
PalletPlan is provided "as is" and "as available."
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, reliability, fitness for a particular purpose, merchantability, and non-infringement.
11 · Limitation of liability
The cap on what we owe
To the maximum extent permitted by law, Nulliverse Capital OÜ will not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of business, cargo damage, transport delays, safety incidents, or regulatory penalties.
Our total liability for any claim related to PalletPlan will not exceed the amount you paid to us in the three months before the claim arose.
12 · Indemnity
You cover us if your use causes a claim
You agree to indemnify and hold harmless Nulliverse Capital OÜ, its owners, employees, contractors, and partners from claims, damages, losses, and expenses arising from your use of PalletPlan, your loading decisions, your violation of these Terms, or your violation of applicable laws.
13 · Termination
How either side ends the relationship
You may stop using PalletPlan at any time.
We may suspend or terminate your access if you violate these Terms, fail to pay fees, misuse the service, or create legal or security risks.
14 · Governing law
Estonian law, Estonian courts
These Terms are governed by the laws of Estonia, without regard to conflict of law principles.
Any disputes will be handled by the competent courts of Estonia, unless applicable law requires otherwise.
15 · Contact
Questions about these Terms
If you have questions about these Terms, contact us:
This Privacy Policy explains how Nulliverse Capital OÜ collects, uses, stores, and protects information when you use PalletPlan, our website, software, tools, and related services. By using PalletPlan, you agree to the collection and use of information as described in this Privacy Policy.
01 · Who we are
The company behind PalletPlan
PalletPlan is operated by Nulliverse Capital OÜ, a company based in Estonia.
Contact email: info@nulliverse.ee
02 · Information we collect
What ends up in our systems
We may collect the following types of information:
- Account information, such as your name, email address, login details, company name, and account preferences.
- Billing information, such as subscription status, payment plan, billing history, and payment-related identifiers. Payment card details are handled by our payment processor and are not stored directly by us.
- Usage information, such as pages visited, features used, loading plans created, exports generated, device information, browser type, IP address, and log data.
- User content, such as cargo details, pallet dimensions, trailer or container specifications, loading plans, saved projects, and related business information that you enter into PalletPlan.
- Support communications, such as messages you send to us, feedback, bug reports, and support requests.
03 · How we use information
What we do with what we collect
We use information to provide and operate PalletPlan, create and manage accounts, process subscriptions, deliver customer support, improve features, troubleshoot issues, protect the security of the service, prevent misuse, comply with legal obligations, and communicate important service updates.
We may also use aggregated or anonymized information to understand usage trends and improve PalletPlan. This information does not identify you personally.
04 · Legal bases for processing
Why we're allowed to process data
Where applicable under data protection law, we process personal data based on one or more of the following legal bases:
- Performance of a contract, when processing is necessary to provide PalletPlan to you.
- Legitimate interests, such as improving the service, securing our systems, preventing fraud, and supporting customers.
- Consent, where we ask for your permission for specific processing activities.
- Legal obligation, where we must process information to comply with applicable laws.
05 · How we share information
We don't sell your data
We do not sell your personal data.
We may share information with trusted service providers who help us operate PalletPlan, such as hosting providers, authentication providers, payment processors, analytics providers, email providers, and customer support tools.
We may also disclose information if required by law, to protect our rights, to prevent fraud or abuse, to respond to legal requests, or in connection with a merger, acquisition, financing, or sale of business assets.
06 · Payment processing
Card data stays with the processor
Payments and subscriptions may be processed by third-party payment providers. These providers process payment information according to their own terms and privacy policies.
We do not store full payment card numbers on our own systems.
07 · Cookies and similar technologies
Why we set cookies
PalletPlan may use cookies and similar technologies to keep you signed in, remember preferences, analyze usage, improve performance, and protect the service.
You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
08 · Data retention
How long we keep things
We retain personal data for as long as necessary to provide PalletPlan, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.
You may request deletion of your account or personal data, subject to legal, security, billing, and backup retention requirements.
09 · Data security
How we protect your data
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
No internet-based service is completely secure, and we cannot guarantee absolute security.
10 · International data transfers
Where your data may travel
Because PalletPlan may use service providers in different countries, your information may be processed outside your country of residence.
Where required, we use appropriate safeguards for international transfers of personal data.
11 · Your rights
Access, correct, delete
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data.
You may also have the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with a data protection authority.
To exercise your rights, contact us at info@nulliverse.ee.
12 · Business and loading data
Your business stays your business
You retain ownership of loading plans, cargo details, pallet data, trailer or container specifications, and other business information you enter into PalletPlan.
We process this information to provide, maintain, secure, and improve the service. We do not use your confidential business data to identify or disclose your customers, shipments, or operations except as necessary to provide the service, comply with law, or protect our rights.
13 · Children
Not for kids
PalletPlan is not intended for children. We do not knowingly collect personal data from children under the age required by applicable law.
14 · Changes to this Privacy Policy
How we'll tell you about updates
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice where appropriate.
15 · Contact
Questions about privacy
If you have questions about this Privacy Policy or how we handle personal data, contact us: